Gaya APA
dkk, R, A. (2011).
Managing business process flows : prinsip-prinsip manajemen operasi (Cet.1).
Jakarta Pusat:
Penerbit PPM.
Gaya MLA
dkk, Ravi, Anupindi,.
"Managing business process flows : prinsip-prinsip manajemen operasi".
Cet.1
Jakarta Pusat:
Penerbit PPM,
2011.
Text.